Booking Conditions
Please read carefully and ensure that you understand and accept the conditions and information outlined.
Reservations - Deposits and Balance Payment
A Booking Form must be received by Travelplan Ski at time of deposit to proceed with a booking. A ground package deposit of 10% of cost plus any lodging deposit is payable at booking. Deposits up to 50% can be required by hotels and apartments. Balance Payment is 60 days prior to departure, or according to airline, loding and other principals. Christmas bookings generally have to be finalised by October.
Credit Card Payments
Surcharges apply, which vary by card type. Credit card payments are accepted on the express understanding that you authorise Travelplan Australia Pty Ltd to pay deposits and balance payments on your behalf to airlines, accommodation operators and other principals involved. In consideration of doing so, you will not hold Travelplan Australia Pty Ltd responsible for the insolvency and/or failure to perform of airlines, accommodation or any other principal involved, and in any of those events, you will not ask your credit card provider to revoke payments made, where Travelplan Australia Pty Ltd is the merchant in such transactions.
Currency Guarantee Policy
All Travelplan prices, denominated in AUD, are subject to variation due to volatility in foreign exchange prices until deposit is paid. Any variation to listed prices will be based on the rates available to Travelplan atthe time the deposit is paid by the client. ONCE THE REQUIRED DEPOSIT IS PAID, AU$ LAND COSTS WILL BE CURRENCY PROTECTED AND GUARANTEED NOT TO CHANGE DUE TO EXCHANGE RATE FLUCTUATIONS. Travelplan may take out foreign exchange contracts and for this reason, the foreign exchange rate applied to client payments may differ from the current market rate.
Responsibility
Travelplan Australia Pty Ltd acts as a booking agent only for the persons, or organisations providing or offering the means of travel, accommodation, ski lifts or services detailed and as such cannot be held responsible for any injury, loss, accident, delay or any other irregularity outside of our control. The issuance and acceptance of any receipt, voucher, coupon, exchange order, air ticket or itinerary shall be deemed as consent by the client to the above conditions.
Baggage Allowance
We recommend prior to departure, you check exact baggage restrictions with the airlines on your itinerary. The following information is given as a guide, but is subject to change. Domestic flights often do not include free checked luggage, particularly in the United States. Airlines may waive baggage charges on domestic flights if you are connecting to/from an international flight, or upon presentation of your international ticket at the check-in counter. If more than one airline is providing the transportation for journey, each airline may apply different rules on both checked and carry-on luggage.
Generally speaking, for direct flights from Australia to North America, two suitcases are allowed with a combined total dimension of 269cm with no one suitcase exceeding 157cm, with max 23kg for Economy/Premium Class or 32kg for Business/First Class per piece. For international flights elsewhere free baggage allowance is generally 20kg total for Economy Class, 30kg for Business Class and 40kg for First Class. Maximum 1 piece per person carry on luggage. All carry on luggage must comply to size restrictions enforced by the airlines and generally a piece must not weigh more than 7kg.
Passport and Visa
A passport is required for overseas travel, with a validity of six months after your return date. For some countries a consular visa or travel authorisation is also required. We will advise re obtaining necessary travel documents and advise on health regulations. However, the possession of such documents is solely the passenger's responsibility. United States: All eligible travellers to the United States (including those in transit) who wish to travel under the Visa Waiver Program must now apply for authorisation using the Electronic System for Travel Authorisation website, https://esta.cbp.dhs.gov As part of the Secure Flight Program, your passport information must also be entered into your flight bookings, please provide details on your Booking Form. Canada: Visa-exempt foreign nationals who fly to (or transit) through Canada will need an Electronic Travel Authorisation (eTA)http://www.cic.gc.ca/english/visit/eta-start.asp Exceptions include U.S. citizens. Europe new for mid 2025 now requre a ETIAS Visa for Europe & Schengen areas.https://travel-europe.europa.eu/etias/what-etias_en New commencing 2024 date TBC https://uk-eta.com/the-uk-eta-system-and-how-it-works/
Important Information Departing Australia
Some countries, airlines and vessel operators may require a pre-departure test result and proof of vaccination at check-in before you are allowed to board your flight or ship. Check the entry requirements of the country you are travelling to or transitting through, and your airline or vessel operator's requirements.
Cancellation
Cancellation charges are determined by accommodation and/or other principals in your booking. Generally, if a cancellation is made after final date payment you will lose all monies paid, unless different conditions apply for the accommodation in your booking. Airfares are subject to up to 100% cancellation fee once tickets are issued. Please reconfirm airfare conditions with Travelplan. Travelplan also reserves the right to charge a service fee per booking. A cancellation service fee of up to $500 per person may apply for a booking cancelled after deposit due date, in addition to fees charged by principals.
Prices
All land costs quoted by Travelplan are based on projected currency exchange rates at date booking deposit paid and until then are subject to change without notice. Airfare pricing not guaranteed until tickets are paid and issued. All quotes prepared online will be checked by a consultant for errors. Prices do not include local, airline, customs or departure taxes, insurance, gratuities or any other costs not detailed in final invoices or itinerary. Additional costs caused by weather, failure of transportation services or other circumstances beyond our or our principals control are not included or recoverable.
Airlines
All tour arrangements are performed under the exclusive responsibility of different contractors. Airlines, therefore, act only as agents for the contractors providing the various services herein and do not accept any liability in connection with such services or for any loss, injury or damage to or in respect of any person or property. Airlines will only be responsible for air carriage performed by them. Such air carriage will be subject to the provisions referred to in the conditions of contract contained in the passenger ticket. Qantas Airways Limited (Incorporated in Queensland), United Airlines, Air Canada, American Airlines, Emirates, Japan Airlines, Cathay Pacific, Delta Airlines and Virgin Australia and all other carriers incorporated in Travelplan travel products do not by virtue of their endorsement of Travelplan's travel products represent themselves either as contracting with any purchaser of a holiday from Travelplan or as having any other legal relationship with any such purchase.
Email and mobile information for each passenger is essential
Airlines require email and mobile details for ALL passengers in the booking. This enables the airline to directly advise of changes whilst travelling. An airline could cancel a booking if this contact information is not provided. Providing only a Frequent Flyer number is not a replacement for this requirement. In the case of families travelling together, we believe only parents contacts should be necessary, and included for each child.
Service Fees
Due to the continued change in the way the industry is run and remuneration paid, it has become necessary to implement a series of service fees. Some international and domestic airfares will require a Travelplan Service Fee which will be advised by your consultant, when booked. A charge up to $50 may apply for each and every amendment after booking instructions have been received. This charge is in addition to any cancellation fees that may apply.
- Ticket Cancellation: $200 per person plus applicable airline fees.
- Ticket Changes/Re-issue increase in airfares changes: $100 per person plus applicable airline fees & increase in airfare changes.
- Hotel/Land Amendments: $100 per booking and additional hotel rate charges.
- Ski Package Amendments: $50 per person and additonal ski costs changes.
PLease note: Fees above are additional to cancellation charges and rate and airfares charges. Name changes are an additional cost based on policy of the airline. PLease make sure your names are correct as per passport to avid these significant name change fees, and in some airlines full cancellation fees.
Travel Insurance
All passengers must travel with adequate insurance cover. To get the most out of your travel insurance, you might like to purchase your policy at the time of booking. Travelplan Ski or your travel agent can arrange this cover on your behalf.
