When overseas, how do I contact Travelplan Ski in an emergency?
If you urgently need to make travel changes after commencing your trip, it is best to contact the service providers in your destination directly, such as the airline, hotel or your travel insurance. Travelplan Ski is also contactable from overseas in a genuine emergency:
Business hours phone: +61 (02) 9958 9700
After hours phone: +61 (02) 8456 3710
Hotels
Please check the hotel contact details on your Travelplan Ski itinerary and or voucher.
Lift Passes
Found yourself half way around the world and you forgot your lift pass vouchers? Don't worry, in most cases you will be able to get assistance from resort staff, as they have all of your details provided by us. In the event that you are not able to gain direct resort assistance, please contact Travelplan.
What if I need urgent consular assistance?
You can call the 24-hour Consular Emergency Centre, operated by the Department of Foreign Affairs and Trade: Phone: 1300 555 135 or +61 2 6261 3305.
Weather and other disruptions
Please view this document for advice in the circumstances of bad weather and other winter flight disruptions.
Airlines
Qantas Travellers Support
Information and Reservations Offices
| Australia | 131 313 |
| USA & Canada | 1 800 227 4500 |
| Japan | 0120 207 020 |
| United Kingdom | 0800 964 432 |
If the country you are calling from is not listed above, or you are having difficulties please see the Qantas website for more information.
Air Canada Travellers Support
Information and Reservations Offices
| Australia | 1 800 954 196 |
| USA & Canada | 1 888 247 2262 |
| Japan | 1-514-369-1309 |
| United Kingdom | 00 800 669 92222 |
If the country you are calling from is not listed above, or you are having difficulties please see the Air Canada website for more information.
Delta Airlines Travellers Support
Information and Reservations Offices
| Australia | 1 800 144 917 |
| USA & Canada domestic inquiries | 1 800 221 1212 |
| USA & Canada international inquiries | 1 800 241 4141 |
| Japan | 0120 333 742 |
| United Kingdom | 0845 600 0950 |
If the country you are calling from is not listed above, or you are having difficulties please see the Delta Airlines website for more information.
Japan Airlines Travellers Support
Information and Reservations Offices
| Australia | 1 800 531 870 |
| USA & Canada | 1310 6074 160 |
| Japan | 0570 077733 |
If the country you are calling from is not listed above, or you are having difficulties please see the Japan Airlines website for more information.
United Airlines Travellers Support
Information and Reservations Offices
| Australia | 131 777 |
| USA & Canada domestic inquiries | 1 800 864 8331 |
| USA & Canada international inquiries | 1 800 538 2929 |
| Japan | 03 6732 5011 |
| United Kingdom | 0845 607 6760 |
If the country you are calling from is not listed above, or you are having difficulties please see the United Airlines website for more information.
Virgin Australia Travellers Support
Information and Reservations Offices
| Australia | 13 67 89 |
| USA | 1 855 253 8021 |
| Anywhere else in the World | +61 7 3295 2296 |
If the country you are calling from is not listed above, or you are having difficulties please see the Virgin Australia website for more information.
American Airlines Travellers Support
Information and Reservations Offices
| Australia | +61 2 9101 1948 |
| USA & Canada | 1 800 433 7300 |
If the counrty you are calling from is not listed above, or you are having difficulties please see the American Airlines website for more information.
ANA Travellers Support
Information and Reservations Offices
| Australia | 1800 081 765 |
| Japan | +81 3 4332 6871 |
If the counrty you are calling from is not listed above, or you are having difficulties please see the American Airlines website for more information.
